Return and Refund Policy

Return & Refund Policy


Returns

a. Received Wrong Product

Contact our support team at [email protected] within 48 hours and provide:
✅ Order ID
✅ Photo/video evidence of the incorrect item

We will cover return shipping costs and prioritize reshipping the correct product

b. Change of Mind

Returns are accepted under the following conditions:
✅ Item is unused, undamaged, and in original packaging with tags attached
✅ Return request is submitted within 30 days of delivery
✅ Customer is responsible for return shipping fees (tracked shipping recommended)
Refunds

a. Lost Package

If tracking shows "delivered" but you haven’t received the package:
✅ Submit a screenshot of the tracking details
✅ We will investigate with the carrier and issue a full refund or reship upon confirmation

Packages with no tracking updates for 15+ days will be treated as lost

b. Damaged Product

If damage is detected upon delivery:
✅ Submit unboxing video + damage photos within 24 hours
✅ Choose between a full refund or free replacement after verification

No refunds for customer-induced damage (e.g., drops, water exposure)

Processing & Methods

Refunds are processed within 7-12 business days after receiving returned items

Funds are returned to the original payment method. Bank processing times may vary.

Exchanges
a. Product Exchange

Email [email protected] with:
✅ Order ID
✅ Name of the desired replacement item and reason

Exchanges are only allowed for items of equal or lower value

If the replacement item is out of stock, store credit or a refund will be issued

Exchange Process
1️⃣ Submit request → 2️⃣ Return original item (with packaging) → 3️⃣ Replacement shipped free within 3 business days

Exceptions
❌ Late requests (beyond 30 days post-delivery)

International Returns
🌍 Non-U.K. customers are responsible for:

Return customs duties & import fees

Declare packages as "Returned Goods" to avoid double taxation

Need Assistance?
📧 Contact Us: [email protected]
⏰ Response Time: 24 hours 🛒✨